VERLANC LLC DBA All-Purpose Pro Services ("All-Purpose Pro Services," "we," "us") is a home repair, remodeling and property maintenance company serving Metro Detroit, Michigan, providing residential repair and remodeling, tile, trim, drywall and commercial property maintenance. This policy explains what information we collect when you visit allpurposepros.com or our customer portal, call or text us, or request an estimate, and how we use it.
Information we collect
- Contact details you give us: name, mobile phone number, email address, and service or property address.
- Project details: descriptions, photos, measurements, estimates, contracts, signatures, appointments, invoices and payment history.
- Communications: calls, voicemails, text messages and emails with us, including call recordings and transcripts where disclosed at the start of a call.
- Consent records: whether you agreed to receive text messages, when, the wording shown, and the IP address used.
- Technical data: IP address, browser type and pages visited, used for security, spam prevention and to keep the site working.
Card and bank details are entered directly with our payment processor. We do not store full card or bank account numbers.
How we use your information
- To respond to your inquiry (including returning missed calls), schedule site visits and provide estimates.
- To prepare, send and sign estimates and contracts, perform the work, and send job updates.
- To send invoices, process payments and provide receipts.
- To send text messages you agreed to receive (see SMS Terms).
- To keep business records, meet legal and tax obligations, prevent fraud and spam, and improve our service.
How we share information
We do not sell your personal information. We share it only as needed to run our business:
- Service providers that process data on our behalf only to provide their service to us, such as payment processing, text messaging and phone service, email delivery, website and database hosting, and accounting. They may not use your information for their own purposes.
- Subcontractors or crew assigned to your job, limited to what they need to do the work (for example, your name, address and access notes).
- Legal reasons: when required by law, to enforce our agreements, or to protect the rights and safety of our customers, team or the public.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text messages
If you opt in, we text you about your estimate request, appointments, contracts, invoices and job updates. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out at any time or HELP for help. Consent to receive texts is not a condition of purchase. Full details are in our SMS Terms.
Your choices
- Reply STOP to any text to stop text messages. Reply to any email or contact us below to stop non-essential email.
- Ask us to access, correct or delete your information by contacting us below. We may keep records we must retain for legal, tax or warranty reasons.
Data retention and security
We keep customer and job records for as long as needed to provide our services, honor warranties and meet legal and tax requirements, then delete or anonymize them. We use access controls, encryption in transit and reputable hosting providers to protect your information. No method of transmission or storage is 100% secure.
Children
Our services are not directed to children under 13, and we do not knowingly collect their information.
Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows when it last changed.
Contact us
All-Purpose Pro Services · Metro Detroit, Michigan
Phone: 248-775-7869
Email: jamez@allpurposepros.com
Website: allpurposepros.com